Delivery teams build and operate process automations within assigned workspaces. They consume infrastructure and catalog assets provisioned by the CoE.
Personas
| Persona | Description |
|---|---|
| Team Lead | Technical lead who owns the workspace. Manages team members, decides on architecture, coordinates with the CoE on cluster and catalog needs. |
| Developer | Designs, builds, tests, and deploys process automations. Models BPMN/DMN, implements solutions, consumes catalog assets, and publishes reusable components. |
| Citizen Developer | Low-code builder with deep domain expertise. Models business cases using reusable building blocks and prepares Proof-of-Concepts to justify business cases. |
| Operations Engineer | Ensures deployed processes run reliably. Monitors execution in Operate, resolves incidents, manages user tasks in Tasklist, and reports on process performance. |
| Business Analyst | Bridges business needs and technical implementation. Defines business requirements and metrics, measures outcomes, and identifies process improvement opportunities. |
Key Goals
- Build and iterate — design, implement, and refine process automation projects within the workspace
- Consume reusable assets — discover and install components from the catalog to accelerate delivery
- Deploy and run — deploy processes to assigned clusters and keep them running reliably
- Monitor and resolve — track process execution, handle incidents, and complete user tasks
- Measure and improve — evaluate business outcomes and feed improvements back into the project